As you may or may not know, there are many web hosting companies that start-up, but eventually fail. The biggest reason as to why these companies fail is the lack of customer service. In any sort of business, customer service is vital. Hosting companies don’t like to provide customer service as it will cost them, but customers demand for customer service when it comes to hosting. In such a case, hosting companies really have no choice but to provide customer service for the hosting services they sell.
When looking for a web hosting solution, one of the biggest determining factors is the concept of customer service. There are three modes by which customer service can be provided. Hosting companies all operate websites, so the service will be accessible through the company site. The following are the modes of customer service along with their advantages and disadvantages. Continue reading “The Importance of Customer Service in Web Hosting”